The problem with the defrost cycle in a Kenmore refrigerator. It is not cold enough in the freezer

Smart Appliance Services LLC (SAS) Terms and Conditions –Effective as of 01/01/2024

1. SCHEDULING: We keep on 1-hour window to make an appointment. In case pre-ordered part delivery takes time, all appointments are to be scheduled upon part (s) arrival.

2. CANCELLATIONS: Prior 24-hour cancellations are not subject to charge. A fee of $25.00 is set for late cancellation (less than 24 hours). A fee of $ 50.00 is applied to less than 8 hours of cancellation. If a customer fails to notify SAS about their absence or is not reachable at the scheduled time of repair, they will be charged the full Service call fee of $89 or $119. A customer is responsible for notifying SAS of any changes at 727-275-7555 to avoid a cancellation fee.

3. SERVICE CALL FEE: Free service call comes into effect in case of full repair service. Service call fee is subject to charge upon refusal from repair or decision to new appliance purchasing. Service call fee includes examination, diagnosis, and total repair cost estimating. Below are service call fees depending on brands:
Standard brands. The fee amount is $89.00. Amana, Ariston, Electrolux, Frigidaire, GE, Haier, Hotpoint, Kenmore, KitchenAid, LG, Magic Chef, Maytag, Panasonic, Roper, Samsung, Sears, Whirlpool.
Elite brands. Fee amount is $119.00. Alfresco, American Range, Blue Star, Bosch, Café, Dacor, Fisher & Paykel, FiveStar, GE Monogram, Jenn-Air, Kenmore Elite, Liebherr, Miele, Sharp, Sub-Zero, Summit, Thermador, Thor, Viking, Wolf

4. MULTIPLE UNITS. If you need to diagnose and repair several appliances, we offer a $40.00 discount per each Standard brand additional unit and $30.00 per each Elite one. Please note, a service fee is subject to charge per each unit.

5. DIAGNOSIS: The proper installation and accessibility of the appliance are to be ensured before the technician’s arrival. Complaints about the appliance(s) malfunctions and/or problems shall be distinctively formulated. If appropriate, write them down on paper. SAS specialist is to perform an initial examination, and necessary diagnosis, and inform you what is needed to solve the problem(s). Be informed, that there might be hidden damage(s) and other fundamental breakdowns. If they become obvious after the initial repair, the SAS tech is to provide FREE diagnosis and reevaluate the estimate. In case of the unavailability of needed parts on the spot, the customer ought to pay only the service call fee.

6. TOTAL COST AND ESTIMATION: All estimates are valid for 30 days from the date of calculation. The customer shall review the estimate in the presence of a technician. By paying for part and/or labor the customer confirms to use SAS service at the price specified in the estimate.

7. PARTS ORDER AND CANCELLATION: Our specialists have the most commonly required parts to perform repair. If not, then the part(s) are usually ordered right after the initial visit but no longer than 72 hours with the average period of delivery of 1-5 business days. Only a few specific part(s) deliveries might take the longer the mentioned above period. As soon as the part is in our warehouse, SAS representatives will contact the customer to make an appointment and complete the repair. Old parts and components replaced by SAS may become the property of SAS. If the customer approves the estimate and a part is ordered to complete the repair, and subsequently the customer refuses the repair, the customer will be liable for a restocking fee of 15% of the part’s cost and any associated delivery expenses.

8. PAYMENTS: The following methods of payment are available: cash, check, and credit card. With credit card payments we do not charge any additional convenience fee. We do not accept American Express. Part(s) total cost and partial labor payment is required at the time of the first visit. The remaining amount is to be paid at the repair completion date.

9. DELAYED PAYMENTS: All payments are subject to payment at the time of service rendering. Late payments suppose the fee as follows:
7 days delay – $25.00 per invoice
14 days delay – $50.00 per invoice
30 days delay – Collections. All corresponding fees and charges are the customer’s liability.
Returned/Cancelled Check – $25.00

10. REFUSAL OF PAYMENTS: Upon refusal of payments all receivables are subject to collections.

11. PERAIR: Upon the repair completion the customer ought to test the appliance(s) in the presence of a technician. By paying for the repair the customer confirms the proper and satisfactory quality of the services rendered as well as the proper function of the appliance(s). Completed repair payment is not subject to reimbursement.

12. REFUNDS: Refund requests are to be met upon the technician’s decision made individually in every case. The reimbursement period takes up to 4 weeks. No refunds are applied to the control boards and/or special order parts.

13. WARRANTY: SAS warranty on part is effective for 1 year as of the date of installation; labor warranty – for 30 days. Upon the emergence of any problem during the mentioned period the customer shall contact SAS at 727-275-7555 to get scheduled within the scope of warranty. If no complaints are found confirmed the technician is to perform only the unit test. Be informed the service fee may be subject to charge if no error unit is detected upon two visits.

13.1 Warranty is terminated in case of:
Disregard of a normal maintenance order
The appliance has been removed or uninstalled
Force-major circumstances including natural disasters
Attempt to repair by parties unauthorized by SAS
Failure to pay for the services

13.2. Customer shall provide:
Payment method acceptable to SAS
Accessibility and proper installation of the appliance
Empty the appliance (if not malfunction-related)
An adult 18+ legally eligible to sign documents

14. REFUSAL OF SERVICE: The company is lawful to refuse to provide services unilaterally.