Kenmore Washing Machine Drain Pump ReplacementBrand: Kenmore
A customer contacted us about their Kenmore washing machine, reporting an issue with the drain pump not efficiently draining water and causing a failure to complete the wash cycle. Upon inspection, our technician identified a problem with the drain pump. The pump emitted a humming sound, indicating that it was running, but water was not draining. This situation suggested a potential blockage or damage within the drain pump assembly.
To investigate further, the technician needed to disassemble the washing machine. Specifically, this involved addressing the stacked unit configuration, which included both the washer and dryer. The challenge was that the washer and dryer were tightly integrated, requiring careful removal of the top dryer unit, the detergent drawer, and the front panel. This was necessary to access the drain pump assembly.
The replacement of the Kenmore washing machine drain pump
Once the technician successfully disassembled the components obstructing access, they were able to remove the drain pump assembly for a thorough examination. This step allowed for a comprehensive inspection and assessment of the drain pump’s condition. It became evident that the pump was indeed faulty, with a broken bronze bushing inside the impeller. This issue caused the rotor motor to spin without the impeller rotating, resulting in a lack of pressure for draining.
Given that Kenmore appliances often share components with LG, the technician had a replacement pump (LG part 4681EA2001T) readily available. This pump is a crucial component for washing machine repairs.
After replacing the defective pump and reassembling the components, we restored the washing machine to full functionality. The customer expressed satisfaction with the prompt and guaranteed resolution of the complex issue.
If you encounter a similar situation where your washing machine fails to drain water or stops mid-cycle, it may indicate a malfunctioning drain pump. Attempting to replace it without the necessary skills and experience can be challenging. Contact us for professional assistance, as our technicians are experienced, well-equipped, and capable of delivering quality repairs on the first visit. Call us, and we will help you promptly and with a guarantee!