Unusual noises in LG washer machineBrand: LG
A customer contacted us regarding unusual noises coming from their LG washer machine during each wash cycles. She described the sounds as if something foreign was inside the drum, making the washing machine unbearable to use. Our technician inspected the machine, confirming the possibility of an object lodged inside.
Initially, the technician checked the drain pump, suspecting a foreign object might be causing the noise. However, the inspection revealed a clean drain pump with no obstructions. To explore further, the technician suggested removing the boot gasket to peer into the narrow gap between the drum and the outer shell. Unfortunately, this step didn’t provide any visual insights into the issue. After discussing with the customer, the technician proposed a complete disassembly of the washing machine, including detaching the suspension, removing the front shell, control board, front panel, and door. The customer agreed to proceed with the thorough disassembly.
Unusual noises in LG washer machine: an unexpected culprit
The entire process took approximately an hour, and the technician successfully identified the object causing the disturbance. Surprisingly, it was a bra underwire. While the laundry items were beyond saving, the washing machine was rescued from potential damage. The underwire, if left undiscovered, could have punctured the boot gasket or, worse, penetrated the outer tub.
The technician’s diligent search for the foreign object concluded successfully, leaving the customer satisfied. To prevent similar incidents in the future, we advised the customer to use a special laundry bag for delicate items like bras. This precautionary measure helps protect both the laundry and the washing machine during the washing process.